Ben Scales - Call Centre Helper

Ben Scales

Ben Scales, Head of Sales, Elephants Don’t Forget

Recent Articles Most Viewed Articles

Have IVRs Had Their Day?

Have IVRs Had Their Day?

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

How to Go From Reports to Results With Customer Feedback

How to Go From Reports to Results With Customer Feedback

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

Don’t Let Tech Adoption Be an Afterthought

Don’t Let Tech Adoption Be an Afterthought

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?