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Articles - Craig Pumfrey

Craig Pumfrey, VP Marketing, Sabio

Connect with Craig on LinkedIn

Is Email on its Way Out?

Can a Unified Desktop Improve Agent Productivity?

How to Reduce Agent Time Spent on Data Entry

Speech analytics: Where is the best return on investment?

SequenceShift Protect Card Data box

Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

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