Danny Gunn - Call Centre Helper

Connect with Danny on LinkedIn "> Danny Gunn - Call Centre Helper

Danny Gunn

Danny Gunn is Head of Workforce Planning at bet365.

Connect with Danny on LinkedIn

Recent Articles Most Viewed Articles

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

How to Succeed in a Global Planning Role

How to Succeed in a Global Planning Role

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Top Tips for Capacity Planning to Meet Customer Demand

Top Tips for Capacity Planning to Meet Customer Demand

10 Ways Resource Planners Can Make Their Voices Heard

10 Ways Resource Planners Can Make Their Voices Heard

Our Top Readers of 2024

Our Top Readers of 2024

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?