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Articles - David Avrin

David Avrin, Customer Experience Keynote Speaker and Consultant at The Customer Experience Advantage.

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How to Keep on Top of Training in a Short-Staffed Contact Centre

Coaching Training Performance Learning Practice Concept

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

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Editor's Pick

Thumbnail 21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

Thumbnail How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

Thumbnail Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Thumbnail 10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

Latest Resources

eBook: Empowering WFM with AI

eBook: Empowering WFM with AI

Manager's Guide: Choosing The Right Conversation Intelligence Platform

Manager's Guide: Choosing The Right Conversation Intelligence Platform

Upcoming Events

thumbnail advert promoting event Evolving Your WFM Strategy – Webinar

Evolving Your WFM Strategy – Webinar

Wed 08 May 2024

thumbnail advert promoting event HP | Poly Customer Welcome Centre Tour and Demo

HP | Poly Customer Welcome Centre Tour and Demo

Wed 08 May 2024

Latest Insights

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Harness Customer Insights in the Age of Data Overload

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Practical Solutions for Public Sector Contact Centres on a Budget

Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Popular Pages

Thumbnail The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

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