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Articles - David Cerezo

David Cerezo, Customer Service Operations Manager,
Viva.com

Connect with David on LinkedIn

The Long List of Things That Can Destroy Your Customer Service

person hand putting the phone down

When Is It OK to Hang-Up on a Customer?

EvaluAgent CC QA Automation box

Editor's Pick

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

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