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Articles - Terminology
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What Does Hang Up the Phone Mean?
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What Is Total Cost of Ownership (TCO)?
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What Is WFM – Workforce Management?
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What Is Shrinkage?
What Is DSAT ?
What Is Average Handling Time (AHT)?
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First Call (Contact) Resolution (FCR)
What is All Hands on Deck?
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What Is FTE?
What Is Turnaround Time (TAT)?
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