Gary Nixon Archives - Call Centre Helper

> Connect with Gary on LinkedIn "/> Gary Nixon Archives - Call Centre Helper

Gary Nixon

Gary Nixon is the co-owner of Callytics, an AI-powered call analytics platform helping businesses unlock the hidden value in every recorded conversation.

Connect with Gary on LinkedIn

Recent Articles Most Viewed Articles

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

How Low-code Automation Differs From Traditional Solutions

Where Are You on Your AI Journey?

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action