Date: 8th October 2026 | 14:00 BST | 9:00 EDT
Location: Virtual
Do you want to make improvements to your Quality Assurance (QA), but don’t even know where to begin? You are not alone! The barriers can feel endless – from lack of time, tight budgets, limiting tools, and manual processes, to inconsistent levels of agent buy-in and even resistance from stakeholders.
That’s why we’ll be putting the spotlight on these challenges in our upcoming webinar – taking an honest look at what the biggest barriers really are and what’s fuelling them, as well as sharing practical strategies for tackling them. We’ll also be exploring where AI is helping to overcome and (in some cases) magnify these challenges and what it really takes to succeed.
In conversation with:
- Derek Corcoran, ScorebuddyCX
- Nerys Corfield, Injection Consulting Limited
- Xander Freeman, Call Centre Helper
You will leave with a clearer understanding of:
- What the latest stats say about just how many contact centres are facing these same challenges in 2026
- Top tips and strategies for making a positive difference in your contact centre right away
- How AI is changing the QA landscape – for better and for worse
If you are responsible for QA in your contact centre, this session will help you better understand the challenges you are facing and give you the support you need to move forward with confidence and drive improvements that last.
Author: Jo Robinson
Reviewed by: Megan Jones
Published On: 25th Feb 2026 - Last modified: 22nd Jun 2026
Read more about - Call and Contact Centre Events, Featured Webinar, ScorebuddyCX
