Gary Saddler - Call Centre Helper

Connect with Gary on LinkedIn "> Gary Saddler - Call Centre Helper

Gary Saddler

Gary Saddler is an experienced consultant specialising in innovative customer service experience solutions.

Connect with Gary on LinkedIn

Recent Articles Most Viewed Articles

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

7th October 2026

Engage Customer Summit 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?