Translate

Hints and Tips Customer Experience Employee Engagement Service Strategy Management Skills Life Planning Quality Technology

Insights AI Analytics Contact Centre Software CCaaS Headsets Knowledge Management WFM Quality Voice of Customer

Video Recorded Webinars

Resources Reports Research Hints & tips Directory Webinars Recorded Webinars Definitions Newsletter

Webinars Recorded Webinars Events

Tools Erlang Calculator Forecasting Multi-Channel Calculator Cheat Sheets Dashboard Template Schedule Adherence Call Monitoring Form Jargon

Erlang Calculator Erlang Calculation Erlang Formula Excel Calculator Online Calculator What is an Erlang?

Business Insights Industry Insights Latest News Events Case Studies Videos Webinars Forum LinkedIn Community

WFM Planning Forecasting Scheduling IntraDay Erlang

Events Webinars Recorded Webinars

Advertise Media Pack About Us

☰

Articles - Gary Saddler

Gary Saddler is an experienced consultant specialising in innovative customer service experience solutions.

Connect with Gary on LinkedIn

The Shrinkage Formula Article Image

What is Call Centre Shrinkage and How to Calculate It?

Sprinklr Self Service Stalling Box

Editor's Pick

Thumbnail The Essential Guide to WFM – Key Features to Look For

The Essential Guide to WFM – Key Features to Look For

Thumbnail 21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

Thumbnail How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

Thumbnail Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Five9 MQ Experience Support Leader Box

Latest Resources

White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX

White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX

eBook: Empowering WFM with AI

eBook: Empowering WFM with AI

Sabio Maximising WFM eBook box

Upcoming Events

thumbnail advert promoting event UK Customer Connect 2024 – Newbury Racecourse

UK Customer Connect 2024 – Newbury Racecourse

Thu 09 May 2024

thumbnail advert promoting event Managing Work-Life Balance for Productivity Gains – Webinar

Managing Work-Life Balance for Productivity Gains – Webinar

Thu 09 May 2024

Poly Beat the Noise box

Latest Insights

image for news story

Optimize Occupancy With the Right WFM Solution

image for news story

Predicting the Future of the Contact Centre: The Conscious Contact Centre as a Service CCCaaS

Puzzel Elevate 24 Manchester Box

Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

MiaRec Top 5 QA Challenges May Webinar box

Popular Pages

Thumbnail The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Main Site Links

Tips
What is a Call Centre?
Forum
Jargon
Erlang Calculator

Newsletter

Click here to sign up to our newsletter.

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise