Gary Saddler Archives - Call Centre Helper

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Gary Saddler

Gary Saddler is an experienced consultant specialising in innovative customer service experience solutions.

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Recent Articles Most Viewed Articles

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

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15th September 2026

CX Connect Europe

16th September 2026

Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution – Webinar

Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

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Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

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