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Articles - GDPR

Browse our range of content on GDPR compliance, to protect customer data and maintain privacy in contact centre operations.

GDPR and Outbound Dialling – Make Sure You Don’t Get Fired!

What Does GDPR Really Mean for My Contact Centre Operations?

How Will GDPR Affect the Call Centre Industry – 8 Steps to Take Now

How Will GDPR Affect the Call Centre Industry?

GDPR: Not a Scary Regulation, but an Opportunity for Customer Services

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Editor's Pick

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

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Latest Resources

A Comprehensive Guide to Modern Outsourcing

A Comprehensive Guide to Modern Outsourcing

eBook: 7 Stories of Flexible Victory Over High Call Volumes

eBook: 7 Stories of Flexible Victory Over High Call Volumes

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Upcoming Events

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2025 Next Customer Experience Summit

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Wins from Nassau Financial Group – Webinar

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Cloud vs. On-Premise Contact Centres

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Everything You Need to Know About AI and Virtual Assistants

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

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Popular Pages

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The Top 25 Positive Words and Phrases for Customer Service

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The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

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The Phonetic Alphabet and How it Improves Customer Service

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