Articles - GDPR

Data protection is a vital part of running a modern contact centre, and GDPR sets the standard for keeping customer information secure. This page of expert insights, compliance tips, and real-world examples explains how to meet GDPR requirements while maintaining efficiency and great service. Learn what the regulation means in practice, how to handle data requests, and how to train advisors to follow secure processes every time. The resources here also cover record-keeping, consent, and technology safeguards that help contact centres build trust and avoid compliance risks.