Helen Briggs - Call Centre Helper

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Helen Briggs

Helen Briggs, Leading collaboration with enhanced customer and employee experiences, Cisco

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Recent Articles Most Viewed Articles

British Brands Lagging Behind on Empathetic Engagement

British Brands Lagging Behind on Empathetic Engagement

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

Faking Empathy Is Now a Huge Risk for UK Companies

Faking Empathy Is Now a Huge Risk for UK Companies

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

How to Fix The Most Common WFM Planning Mistakes

What is Agentic Experience Orchestration (AXO)?

Upcoming Webinars

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Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?