Henriette Potgieter - Call Centre Helper

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Henriette Potgieter

Henriette Potgieterr, Customer Success Executive, Callbi Speech Analytics

Connect with Henriette on LinkedIn

Recent Articles Most Viewed Articles

How to Calculate Call Centre Agent Utilisation – the Formula

How to Calculate Call Centre Agent Utilisation –…

Preparing for the Unexpected: How to Create a Business Continuity Plan

Preparing for the Unexpected: How to Create a Business…

What Is the Difference Between Occupancy and Utilisation?

What Is the Difference Between Occupancy and Utilisation?

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?