Articles - Ian Chappell

Ian Chappell is an energetic and passionate Business & Solution Consultant working in the Employee Experience field. With an extensive background in Contact Centre and BPO practices, processes and solutions, he keeps the Employee Experience front and centre in discussions with colleagues and customers.

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Quality assurance concept checklist
Stay Ahead in QA and Call Recording
Centrical boosting agents webinar
Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
Quick Wins to Improve Your C-Sat Scores