The Award Winning Contact Centre Magazine

Translate

Home
Menu
Articles
- Editor's Pick
- Life
- Customer Experience
- Employee Engagement
- Metrics
- Planning
- Quality
- Skills
- Technology
- Tips
- Explore
Webinars
- Upcoming Webinars
- Recorded Webinars
Resources
- Reports
- Directory
- Podcasts
- Surveys
- Newsletter
Tips
- Hints & tips
Tools
Erlang
Insights
Advertise

Articles about ICMI

Sorry, no posts matched your criteria.

Wisper Optimize Performance Advert

Latest Resources

Whitepaper: Happy Agent Happy Customer Empowering Your Business and Driving Success

Whitepaper: Best Practices for Applying AI in the Contact Centre

Upcoming Webinars

Webinar

Webinar: 7 Expert Ideas to Improve Capacity Planning

Register Now

Webinar

Webinar: Driving Up Customer Satisfaction Scores

Register Now

Latest From the Forum

Jonty Pearce | 10 hours ago

FTE needs to meet sla

Jonty Pearce | 10 hours ago

Math Question

Christa DeAddio... | 13 hours ago

Math Question

Paul Pember | 3 days ago

How to collaborate with other advisors across...

Directory

View our full directory

Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

Contact Centre Jargon and Terminologies

18 Empathy Statements That Help Improve Customer-Agent Rapport

The Top 100 Excellent Customer Service Quotes

Editors Pick

How to Negotiate Solutions With a Customer

How to Get Your Advisors to Show Genuine Interest in Customers

28 Brilliant Hacks to Improve Contact Centre Efficiency

10 Experts Share Their Favourite Advice on Employee Engagement

Online

Erlang Calculator

Download

Erlang C Calculator Excel Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Latest Insights

Keeping Customer Data Out of Internal Silos

What Is Omnichannel?

Upcoming Events

May

12

How to Create Happy Customers and Agents With Speech Analytics – Webinar

May

19

Connectivity and Communication Practices at a Global Level

8×8 to Support Multinational Enterprises in China

Main Site Links

Tips
News
Forum
Directory
Erlang Calculator

Newsletter

Get all the latest news straight to your inbox

Click here to sign up to our newsletter.

© Call Centre Helper 2021 | Terms | Cookies | Privacy | Contact | Advertise | Jobs

Back to top