The Award Winning Contact Centre Magazine

Translate

Home
Articles
- Editor's Pick
- Life
- Customer Experience
- Employee Engagement
- Metrics
- Planning
- Quality
- Skills
- Technology
- Tips
- Explore
Webinars
- Upcoming Webinars
- Recorded Webinars
Resources
- Reports
- Directory
- Podcasts
- Surveys
- Newsletter
Tips
- Jonty's Tips
- Hints & tips
Tools
Erlang
Insights
Advertise

Articles about Inisoft

Will Robots Replace Humans in the Contact Centre?

4,733

Read more...

Verint Monet general Advert

Latest Resources

eBook: E-commerce - The Bot as a Product Advisor and Reinsurance Tool

eBook: Contact Centre Homeworking: 10 Key Operational Challenges

Latest From the Forum

Jonty Pearce | 3 days ago

Planned Shrinkage for Full Time & Part Time S...

Jonty Pearce | 3 days ago

Calculation of answered calls for a specific ...

Suzanne Martin | 3 days ago

Calculation of answered calls for a specific ...

Jonty Pearce | 3 days ago

Determine FTE for an email queue

Directory

View our full directory

Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

18 Empathy Statements That Help Improve Customer-Agent Rapport

The Top 100 Excellent Customer Service Quotes

The Best Customer Service Greeting Phrases – with Examples

Editors Pick

10 Employee-Focused Customer Service Goals

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Customer Service: 50 Nice Words to Say to Someone

10 Fun Customer Service Activities That Will Make Your Staff Smile

Online

Erlang Calculator

Download

Erlang C Calculator Excel Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Latest Insights

Voice of the Customer: Your Secret Weapon to Strengthen Customer Service

How Automation Can Protect You from an Avalanche of Customer Interactions

Upcoming Events

Dec

10

The Bot Who Cried Wolf: 6 Fantastic AI Fables – Webinar

Read More

Dec

15

Customer Experience Professional Masterclass and Exam Preparation Workshop – UAE

Read More

Winner of Business Phone System of the Year Announced

The Best and Worst Sectors for Customer Service are Revealed…

Main Site Links

Tips
News
Forum
Directory
Erlang Calculator

Newsletter

Get all the latest news straight to your inbox

Click here to sign up to our newsletter.

Latest Resources

eBook: E-commerce - The Bot as a Product Advisor and Reinsurance Tool
eBook: Contact Centre Homeworking: 10 Key Operational Challenges

© Call Centre Helper 2020 | Terms | Cookies | Privacy | Contact | Advertise

Back to top