The Leading Contact Centre Magazine




  • Home
  • Webinars
    • Upcoming Webinars
    • Recorded Webinars
    • Podcasts
    • Events Calendar
  • Forum
    • Answers
    • Industry Insights
  • Tips
    • Jonty's Tips
    • Hints & tips
    • Life
      • Humour
      • Games
      • Jargon
  • Strategy
    • Polls
  • Management
    • Life
    • Tips
    • Skills
    • Motivation
    • Customer Experience
    • Empathy
  • Technology
    • White Papers
    • Product Demos
    • Directory
    • Guides
    • Definitions
    • Outbound Dialing
    • Call Recording
    • WFM
    • IVR
    • Jargon
    • Erlang Calculator
  • Tools
    • Skills
    • Erlang Calculator
    • Online Forecasting
    • Multi-Channel Calculator
  • Erlang
    • Online Calculator
    • Excel Calculator
    • Erlang Formula
    • What is an Erlang?
    • Erlang Calculation
  • News
    • Call Centre News
    • Industry Insights
    • Events
    • Free Newsletter
  • White Papers
  • Events
    • Event Calendar
    • Webinars
    • Recorded Webinars
    • Podcasts
    • Conferences
    • Training
  • Advertise
    • Advertise
    • Media Pack
    • About Us
    • Newsletter

Articles about Inisoft

Will Robots Replace Humans in the Contact Centre?
3,677
Read more...
 
Sabio CX ads
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: 10 Predictions for 2020
Register Now
Webinar
Webinar: 7 Key Ways to Lower Average Handling Time
Register Now
Latest From the Forum
Forum
Jonty Pearce | 1 week ago
CRM which can handle companies, contractors a...
Forum
Jonty Pearce | 1 week ago
Cli being blocked by EE
Forum
Rehanna Old | 1 week ago
Cli being blocked by EE
Forum
Ran Bradu | 1 week ago
CRM which can handle companies, contractors a...
Directory
eGain - Logo
RingCentral UK Ltd - Logo
Interactions - Logo
Rostrvm Solutions Limited - Logo
View our full directory
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question
Editors Pick
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
14 Funny Customer Service Stories That Will Make You Chuckle
Latest Resources
eBook: Three Guiding Trends for CX in the Contact Center
Case Study: Improving Your Collection Rates with Gamification
Latest Insights
How Should You Design Your Agent Console?
9 Top Tips to Improve Customer Journeys
Upcoming Events
Dec
9
Experia Summit
Read More
Jan
28
CCW Nashville
Read More
Latest News
Millennials and Generation Z Are Driving the Digital-First Future of Customer Experience
Kelly Services Implement a Hosted Contact Centre Solution
 
Main Site Links
  • Tips
  • News
  • Forum
  • Directory
  • Erlang Calculator
Newsletter
Get all the latest news straight to your inbox

Click here to sign up to our newsletter.
Latest Resources
  • eBook: Three Guiding Trends for CX in the Contact Center
  • Case Study: Improving Your Collection Rates with Gamification
© Call Centre Helper 2019 | Terms | Cookies | Privacy | Contact | Advertise
Back to top