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Articles - itCampus

Discover and explore our itCampus content collection, including articles, blogs, news stories, case studies, resources and more.

Typical Uses For Speech Analytics

Speech Analytics Vendors

List of outbound diallers

Does Emotion Detection Really Exist?

An A-Z of Speech Analytics Features

Answer Machine Detection

LinkedIn join conversation box

Editor's Pick

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

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Latest Resources

Report: Voice of the UK Consumer

Report: Voice of the UK Consumer

Download: BPO RFP Template

Download: BPO RFP Template

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Upcoming Events

thumbnail advert promoting event How Conversational Intelligence Turns Conversations Into Insight – Webinar

How Conversational Intelligence Turns Conversations Into Insight – Webinar

thumbnail advert promoting event How to Build and Deploy AI Chat Agents – Live Demo

How to Build and Deploy AI Chat Agents – Live Demo

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AI’s Role in Modern Customer Experience

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How Contact Centre AI is Transforming Workforce Performance & CX

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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