Jason Roberts - Call Centre Helper

Connect with Jason on LinkedIn "> Jason Roberts - Call Centre Helper

Jason Roberts

Jason Roberts is Founder and Director of Appropriate Consulting Limited.

Connect with Jason on LinkedIn

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Our Top Webinars of 2024

Our Top Webinars of 2024

How to Write a Standard Operating Procedure (SOP)

How to Write a Standard Operating Procedure (SOP)

Supercharge Your Customer Service – From Average to Excellent

Supercharge Your Customer Service – From Average to…

Recorded Webinar: How to Excel at Exceeding Customer Expectations

Recorded Webinar: How to Excel at Exceeding Customer…

21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?