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Articles - Jason Roberts

Jason Roberts is Founder and Director of Appropriate Consulting Limited.

Connect with Jason on LinkedIn

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21 Amazing Habits to Foster in Your Frontline Agents

Uniphore The Future of Enterprise AI is Human box

Editor's Pick

Thumbnail 21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

Thumbnail How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

Thumbnail Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Thumbnail 10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

Latest Resources

eBook: The Impact of AI on the Contact Centre

eBook: The Impact of AI on the Contact Centre

Webinar Replay: What Does an Excellent Customer Service Strategy Look Like

Webinar Replay: What Does an Excellent Customer Service Strategy Look Like

Upcoming Events

thumbnail advert promoting event Unleash Gen AI-Powered Growth in Your Contact Center – Webinar

Unleash Gen AI-Powered Growth in Your Contact Center – Webinar

Tue 07 May 2024

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HP | Poly Customer Welcome Centre Tour and Demo

Wed 08 May 2024

Latest Insights

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Mastering CLI Compliance: Navigating Ofcom Regulations

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Why Employees Suffer From Burnout and What To Do About It

Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Popular Pages

Thumbnail The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

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