Jessica Smith - Call Centre Helper

Connect with Jessica on LinkedIn "> Jessica Smith - Call Centre Helper

Jessica Smith

Jessica Smith is the Director / Head of CCaaS Product Marketing at 8×8.

Connect with Jessica on LinkedIn

Recent Articles Most Viewed Articles

Ways to Measure Customer Emotion in the Contact Centre

Ways to Measure Customer Emotion in the Contact Centre

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

Upcoming Events

7th October 2026

Engage Customer Summit 2026

7th October 2026

2026 World Summit AI

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?