Jon Edwards - Call Centre Helper

Jon Edwards

Jon Edwards, Managing Director at The Lion Consultancy Ltd

Recent Articles Most Viewed Articles

How to Help Your Team Thrive in an AI World

How to Help Your Team Thrive in an AI World

Is Hanging Up on Screaming Customers Backfiring on You?

Is Hanging Up on Screaming Customers Backfiring on You?

Communication Pitfalls Every Contact Centre Manager Should Avoid

Communication Pitfalls Every Contact Centre Manager…

18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

10 Quick Wins to Help Agents Recover From a Tough Day

10 Quick Wins to Help Agents Recover From a Tough Day

The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?