Jon Edwards - Call Centre Helper

Jon Edwards

Jon Edwards, Managing Director at The Lion Consultancy Ltd

Recent Articles Most Viewed Articles

How to Help Your Team Thrive in an AI World

How to Help Your Team Thrive in an AI World

Is Hanging Up on Screaming Customers Backfiring on You?

Is Hanging Up on Screaming Customers Backfiring on You?

Communication Pitfalls Every Contact Centre Manager Should Avoid

Communication Pitfalls Every Contact Centre Manager…

18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

10 Quick Wins to Help Agents Recover From a Tough Day

10 Quick Wins to Help Agents Recover From a Tough Day

The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?