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Articles - Keith Kmett
Keith Kmett, Principal CX Advisor at Medallia
RECENT
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CRM Today: How the Best Contact Centres Are Using CRM
Editor's Pick
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Latest Resources
White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX
eBook: Empowering WFM with AI
Upcoming Events
UK Customer Connect 2024 – Newbury Racecourse
Thu 09 May 2024
Managing Work-Life Balance for Productivity Gains – Webinar
Thu 09 May 2024
Latest Insights
Harness Customer Insights in the Age of Data Overload
Practical Solutions for Public Sector Contact Centres on a Budget
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
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