Articles - Luke Cuthbertson

Luke Cuthbertson heads up the CX Consulting Practice at Route 101. With 16 years’ experience in contact centre improvement roles, he specializes in using data, technology, and AI to help organizations define and deliver effective CX strategies. Luke has led projects globally across a wide range of sectors, including the public sector, financial services, and other highly regulated markets. Previously, he has held roles at Davies Group (Ember Services), Capita, Verint, and British Gas.