Mark Ligi - Call Centre Helper

Connect with Mark on LinkedIn "> Mark Ligi - Call Centre Helper

Mark Ligi

Mark Ligi, Director of Product Management CCaaS/VCaaS, Enghouse Interactive

Connect with Mark on LinkedIn

Recent Articles Most Viewed Articles

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

Where Self-Service Scheduling Tools Have the Biggest Impact

Where Self-Service Scheduling Tools Have the Biggest…

What’s Happening With Forecasting Right Now?

What’s Happening With Forecasting Right Now?

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

Next-Gen WFM: What Is Coming Down the Line?

Next-Gen WFM: What Is Coming Down the Line?

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

Is Your Scheduling in Need of an Overhaul? Try These 8…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?