Mark Ligi - Call Centre Helper

Connect with Mark on LinkedIn "> Mark Ligi - Call Centre Helper

Mark Ligi

Mark Ligi, Director of Product Management CCaaS/VCaaS, Enghouse Interactive

Connect with Mark on LinkedIn

Recent Articles Most Viewed Articles

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

Where Self-Service Scheduling Tools Have the Biggest Impact

Where Self-Service Scheduling Tools Have the Biggest…

What’s Happening With Forecasting Right Now?

What’s Happening With Forecasting Right Now?

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

Next-Gen WFM: What Is Coming Down the Line?

Next-Gen WFM: What Is Coming Down the Line?

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

Is Your Scheduling in Need of an Overhaul? Try These 8…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

See What Contact Centre AI Can Really Do

Five9 Named a Gartner Leader for the Ninth Time

Upcoming Events

5th November 2026

Webinar: Should Voice Agents Replace IVRs?

5th November 2026

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success