Mark Ligi Archives - Call Centre Helper

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Mark Ligi

Mark Ligi, Director of Product Management CCaaS/VCaaS, Enghouse Interactive

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From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

Is Your Scheduling in Need of an Overhaul? Try These 8…

Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

What’s Happening With Forecasting Right Now?

What’s Happening With Forecasting Right Now?

Where Self-Service Scheduling Tools Have the Biggest Impact

Where Self-Service Scheduling Tools Have the Biggest…

Next-Gen WFM: What Is Coming Down the Line?

Next-Gen WFM: What Is Coming Down the Line?

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

MaxContact Partner Community Event

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

How AI-Driven AHT Spikes Are Changing Workforce Management

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