Martin Roberts - Call Centre Helper

Connect with Martin on LinkedIn "> Martin Roberts - Call Centre Helper

Martin Roberts

Martin Roberts, former VP Marketing & Business Development, NiCE

Connect with Martin on LinkedIn

Recent Articles Most Viewed Articles

Call Recording Guidelines

Call Recording Guidelines

Post-Call IVR Surveys: When and How to Get the Best Out of Them

Post-Call IVR Surveys: When and How to Get the Best Out…

What to Look For When Buying Voice Over IP (VoIP)

What to Look For When Buying Voice Over IP (VoIP)

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?