Nicola Callan - Call Centre Helper

Connect with Nicola on LinkedIn "> Nicola Callan - Call Centre Helper

Nicola Callan

Nicola Callan is Founder & Director at Boost HR, which provides training, coaching and consultancy to organisations who want to develop and retain brilliant people.

Connect with Nicola on LinkedIn

Recent Articles Most Viewed Articles

Strike the Right Balance Between Human and AI Coaching

Strike the Right Balance Between Human and AI Coaching

10 Ways to Go Deeper With Customer Journey Mapping

10 Ways to Go Deeper With Customer Journey Mapping

Why Your Agents Are Calling It Quits

Why Your Agents Are Calling It Quits

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?