Nicola Callan - Call Centre Helper

Connect with Nicola on LinkedIn "> Nicola Callan - Call Centre Helper

Nicola Callan

Nicola Callan is Founder & Director at Boost HR, which provides training, coaching and consultancy to organisations who want to develop and retain brilliant people.

Connect with Nicola on LinkedIn

Recent Articles Most Viewed Articles

Strike the Right Balance Between Human and AI Coaching

Strike the Right Balance Between Human and AI Coaching

10 Ways to Go Deeper With Customer Journey Mapping

10 Ways to Go Deeper With Customer Journey Mapping

Why Your Agents Are Calling It Quits

Why Your Agents Are Calling It Quits

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?