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Articles about Paul Cooper

questions marks over peoples faces
Do you really know your customers?
1,052
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It’s Them – Not Me!
1,595
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pouring water
Let’s get it (nearly) right – that’ll do!
964
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Why the customer service dinosaurs should be extinct
4,424
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Why good customer service should be in the news
3,911
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Where have all the callers gone?
5,470
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“Ask me no questions, I’ll tell you no lies!”
7,254
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Customer service – is that all there is?
4,190
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The underground customer service revolution
4,065
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Behold, the future is coming!
4,411
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The rise and fall of the management bully
4,564
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It’s Not Empowerment Unless You Trust People
8,176
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Slow Computer Systems – It’s Not Rocket Science, Is It?
6,058
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