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Articles about Paul Cooper
Do you really know your customers?
1,231
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It’s Them – Not Me!
2,014
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Let’s get it (nearly) right – that’ll do!
1,060
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Why the customer service dinosaurs should be extinct
4,545
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Why good customer service should be in the news
4,126
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Where have all the callers gone?
5,649
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“Ask me no questions, I’ll tell you no lies!”
7,680
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Customer service – is that all there is?
4,497
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The Underground Customer Service Revolution
4,357
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Behold, the future is coming!
4,968
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The rise and fall of the management bully
4,712
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It’s Not Empowerment Unless You Trust People
8,880
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Slow Computer Systems – It’s Not Rocket Science, Is It?
6,414
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