The Leading Contact Centre Magazine

Articles about Paul Cooper

questions marks over peoples faces

Do you really know your customers?

1,116

Read more...

It’s Them – Not Me!

1,704

Read more...

pouring water

Let’s get it (nearly) right – that’ll do!

1,003

Read more...

Why the customer service dinosaurs should be extinct

4,462

Read more...

Why good customer service should be in the news

3,987

Read more...

Where have all the callers gone?

5,533

Read more...

“Ask me no questions, I’ll tell you no lies!”

7,411

Read more...

Customer service – is that all there is?

4,270

Read more...

The underground customer service revolution

4,146

Read more...

Behold, the future is coming!

4,592

Read more...

The rise and fall of the management bully

4,611

Read more...

It’s Not Empowerment Unless You Trust People

8,418

Read more...

Slow Computer Systems – It’s Not Rocket Science, Is It?

6,170

Read more...