Articles - Paul Cooper

people with thumbs up

1,477

Do you really know your customers?

pencil fill gap

2,248

It’s Them – Not Me!

fill in tick

1,211

Let’s get it (nearly) right – that’ll do!

4,830

Why the customer service dinosaurs should be extinct

4,322

Why good customer service should be in the news

5,826

Where have all the callers gone?

truth and lies

7,976

“Ask me no questions, I’ll tell you no lies!”

5,146

Customer service – is that all there is?

4,889

The Underground Customer Service Revolution

5,416

Behold, the future is coming!

5,038

The rise and fall of the management bully

9,605

It’s Not Empowerment Unless You Trust People

6,845

Slow Computer Systems – It’s Not Rocket Science, Is It?