Articles - Paul Cooper

people with thumbs up

1,406

Do you really know your customers?

pencil fill gap

2,213

It’s Them – Not Me!

fill in tick

1,176

Let’s get it (nearly) right – that’ll do!

4,754

Why the customer service dinosaurs should be extinct

4,250

Why good customer service should be in the news

5,774

Where have all the callers gone?

truth and lies

7,902

“Ask me no questions, I’ll tell you no lies!”

4,949

Customer service – is that all there is?

4,747

The Underground Customer Service Revolution

5,311

Behold, the future is coming!

4,934

The rise and fall of the management bully

9,386

It’s Not Empowerment Unless You Trust People

6,706

Slow Computer Systems – It’s Not Rocket Science, Is It?