The Leading Contact Centre Magazine

Articles about Paul Cooper

questions marks over peoples faces

Do you really know your customers?

1,087

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It’s Them – Not Me!

1,670

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pouring water

Let’s get it (nearly) right – that’ll do!

990

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Why the customer service dinosaurs should be extinct

4,451

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Why good customer service should be in the news

3,964

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Where have all the callers gone?

5,502

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“Ask me no questions, I’ll tell you no lies!”

7,364

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Customer service – is that all there is?

4,227

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The underground customer service revolution

4,120

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Behold, the future is coming!

4,531

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The rise and fall of the management bully

4,596

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It’s Not Empowerment Unless You Trust People

8,351

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Slow Computer Systems – It’s Not Rocket Science, Is It?

6,128

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