Articles - Paul Cooper

people with thumbs up

1,464

Do you really know your customers?

pencil fill gap

2,242

It’s Them – Not Me!

fill in tick

1,206

Let’s get it (nearly) right – that’ll do!

4,796

Why the customer service dinosaurs should be extinct

4,311

Why good customer service should be in the news

5,816

Where have all the callers gone?

truth and lies

7,953

“Ask me no questions, I’ll tell you no lies!”

5,079

Customer service – is that all there is?

4,820

The Underground Customer Service Revolution

5,389

Behold, the future is coming!

5,018

The rise and fall of the management bully

9,521

It’s Not Empowerment Unless You Trust People

6,806

Slow Computer Systems – It’s Not Rocket Science, Is It?