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Articles - Paul Cooper

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Why the customer service dinosaurs should be extinct
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Where have all the callers gone?
truth and lies
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“Ask me no questions, I’ll tell you no lies!”
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Customer service – is that all there is?
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The Underground Customer Service Revolution
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Behold, the future is coming!
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The rise and fall of the management bully
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It’s Not Empowerment Unless You Trust People
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Slow Computer Systems – It’s Not Rocket Science, Is It?
 
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