The Award Winning Contact Centre Magazine

Translate

Our Next Webinar

Webinar: Metrics - Surpassing Industry Standards

Articles about Paul Cooper

questions marks over peoples faces

Do you really know your customers?

1,231

Read more...

It’s Them – Not Me!

2,014

Read more...

pouring water

Let’s get it (nearly) right – that’ll do!

1,060

Read more...

Why the customer service dinosaurs should be extinct

4,545

Read more...

Why good customer service should be in the news

4,126

Read more...

Where have all the callers gone?

5,649

Read more...

“Ask me no questions, I’ll tell you no lies!”

7,680

Read more...

Customer service – is that all there is?

4,497

Read more...

The Underground Customer Service Revolution

4,357

Read more...

Behold, the future is coming!

4,968

Read more...

The rise and fall of the management bully

4,712

Read more...

It’s Not Empowerment Unless You Trust People

8,880

Read more...

Slow Computer Systems – It’s Not Rocket Science, Is It?

6,414

Read more...