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Pierce Buckley

Pierce Buckley is an automation and customer experience expert, and the Co-founder of babelforce. He has over 20 years experience in fields including AI, Composable automation, SaaS, and customer experience design.

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How to Keep Your Knowledge Base Up to Scratch

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Will AI Take Away Jobs? Let’s Hope So

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How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

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Content Guru Wins Two Cloud Excellence Awards

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Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

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Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

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Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?