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Articles - Rob Smith

Rob Smith, 111 Head of Design, Performance & Delivery at Practice Plus Group

24 hours 7 days concept with red clock and handset

Top Tips for Running a Great 24/7 Contact Centre Operation

UJET Digital Divide in Retail Box

Editor's Pick

Thumbnail The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a Contact Centre

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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