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Articles - Roy Atkinson

Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC.

Connect with Roy on LinkedIn

The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb

Finding the Ideal Opening Hours for Your Contact Centre

Compass and wooden tag written with CHANGE on grey background.

How to Manage Big Changes Well in the Contact Centre

Training concept with the words training skill and develop on paper being worked on by group

How to Keep on Top of Training in a Short-Staffed Contact Centre

Pillars in the clouds

The 10 Pillars of EX (Employee Experience)

Coaching Training Performance Learning Practice Concept

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

NICE State of the CX Box

Editor's Pick

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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