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Articles - Roy Atkinson

Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC.

Connect with Roy on LinkedIn

The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb

Finding the Ideal Opening Hours for Your Contact Centre

Compass and wooden tag written with CHANGE on grey background.

How to Manage Big Changes Well in the Contact Centre

Training concept with the words training skill and develop on paper being worked on by group

How to Keep on Top of Training in a Short-Staffed Contact Centre

Pillars in the clouds

The 10 Pillars of EX (Employee Experience)

Coaching Training Performance Learning Practice Concept

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

Zoom Faster Frictions Free Support Box

Editor's Pick

Thumbnail Quick Wins to Improve Information Accuracy

Quick Wins to Improve Information Accuracy

Thumbnail How to Nurture an AI-Positive Culture in Your Contact Centre

How to Nurture an AI-Positive Culture in Your Contact Centre

Thumbnail Is Regular Outreach the Key to Customer Retention?

Is Regular Outreach the Key to Customer Retention?

Thumbnail Start Aligning Your Metrics With Long-Term Value

Start Aligning Your Metrics With Long-Term Value

ElevenLabs Support Feels Superhuman Box

Latest Resources

eBook: Knowledge Management for Dummies

eBook: Knowledge Management for Dummies

Customer Experience ROI Reality Check

Customer Experience ROI Reality Check

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Upcoming Events

thumbnail advert promoting event From Assumption to Insight: Delivering Meaningful AI Outcomes in CX – Webinar

From Assumption to Insight: Delivering Meaningful AI Outcomes in CX – Webinar

thumbnail advert promoting event Live Workshop: Give Your Text Chatbot a Voice That Sounds Human

Live Workshop: Give Your Text Chatbot a Voice That Sounds Human

UJET Sept 26 C-SAT webinar box

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The Ultimate Guide to Building a Business Case For QA Contact Centre Software

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What Is Agentic Workforce Management?

MaxContact Voice of the Consumer 2026 Report Box

Featured Articles

Thumbnail How to Develop Psychological Safety in the Contact Centre

How to Develop Psychological Safety in the Contact Centre

Thumbnail How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

Thumbnail Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

Thumbnail Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2026

The Top 50 Words to Describe Yourself on Your CV in 2026

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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