Roy Atkinson - Call Centre Helper

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Roy Atkinson

Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC.

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Recent Articles Most Viewed Articles

Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

How to Manage Big Changes Well in the Contact Centre

How to Manage Big Changes Well in the Contact Centre

How to Keep on Top of Training in a Short-Staffed Contact Centre

How to Keep on Top of Training in a Short-Staffed…

The 10 Pillars of EX (Employee Experience)

The 10 Pillars of EX (Employee Experience)

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

12 Reasons You Shouldn’t Skip Training in a…

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success