Roy Atkinson - Call Centre Helper

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Roy Atkinson

Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC.

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Recent Articles Most Viewed Articles

Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

How to Manage Big Changes Well in the Contact Centre

How to Manage Big Changes Well in the Contact Centre

How to Keep on Top of Training in a Short-Staffed Contact Centre

How to Keep on Top of Training in a Short-Staffed…

The 10 Pillars of EX (Employee Experience)

The 10 Pillars of EX (Employee Experience)

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

12 Reasons You Shouldn’t Skip Training in a…

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

CX Live’s The Experience Show Middle East 2026 Highlights

Netcall Adds New AI Capabilities to Liberty Spark

Demo: Connected Experiences. Smarter Insights. Faster Resolution.

Customer Operations Case Study Pack

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

How Often Should You Review AI QA Scores?

Agentic AI for Contact Centres: Use cases, Benefits, Risks and Implementation

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?