Stuart Baker - Call Centre Helper

Connect with Stuart on LinkedIn "> Stuart Baker - Call Centre Helper

Stuart Baker

WFM Solution Consultant & Contact Centre Best Practice at injixo.

Connect with Stuart on LinkedIn

Recent Articles Most Viewed Articles

The Real Goal of Great Self-Service

The Real Goal of Great Self-Service

Create a “Win–Win” Self-Service Strategy

Create a “Win–Win” Self-Service Strategy

An Easy Step-by-Step Guide to Creating a Schedule

An Easy Step-by-Step Guide to Creating a Schedule

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?