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Articles - Stuart Pearce

Director at Pearce Barber

How to Succeed With Outbound Calling – Part 2

How to Succeed with Outbound Calling – Part 1

Recruiting for the long term…

Can the weather affect the mood of the caller / contact centre?

To Script or Not to Script? That is the Question

MiaRec AI Reality Check Toolkit box

Editor's Pick

Thumbnail Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

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