Tim Milburn - Call Centre Helper

Connect with Tim on LinkedIn "> Tim Milburn - Call Centre Helper

Tim Milburn

Tim Milburn is a Planning Manager, and Gold Winner of Resource Planning Manager of the Year at the UK National Contact Centre Awards 2023

Connect with Tim on LinkedIn

Recent Articles Most Viewed Articles

How to Bring Your A-Game to Intraday

How to Bring Your A-Game to Intraday

What It Really Takes to Manage Bathroom Breaks Fairly

What It Really Takes to Manage Bathroom Breaks Fairly

How to Keep Agents on Side When You Change Their Shift Patterns

How to Keep Agents on Side When You Change Their Shift…

How to Succeed in a Global Planning Role

How to Succeed in a Global Planning Role

Our Top Readers of 2024

Our Top Readers of 2024

Is It Best to Schedule or Free-Style Agent Breaks?

Is It Best to Schedule or Free-Style Agent Breaks?

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

7 Top Tips From an Award-Winning Resource Planning Manager

7 Top Tips From an Award-Winning Resource Planning Manager

How to Manage Holiday and Vacation in the Contact Centre

How to Manage Holiday and Vacation in the Contact Centre

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?