Tim Milburn - Call Centre Helper

Connect with Tim on LinkedIn "> Tim Milburn - Call Centre Helper

Tim Milburn

Tim Milburn is a Planning Manager, and Gold Winner of Resource Planning Manager of the Year at the UK National Contact Centre Awards 2023

Connect with Tim on LinkedIn

Recent Articles Most Viewed Articles

How to Bring Your A-Game to Intraday

How to Bring Your A-Game to Intraday

What It Really Takes to Manage Bathroom Breaks Fairly

What It Really Takes to Manage Bathroom Breaks Fairly

How to Keep Agents on Side When You Change Their Shift Patterns

How to Keep Agents on Side When You Change Their Shift…

How to Succeed in a Global Planning Role

How to Succeed in a Global Planning Role

Our Top Readers of 2024

Our Top Readers of 2024

Is It Best to Schedule or Free-Style Agent Breaks?

Is It Best to Schedule or Free-Style Agent Breaks?

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

7 Top Tips From an Award-Winning Resource Planning Manager

7 Top Tips From an Award-Winning Resource Planning Manager

How to Manage Holiday and Vacation in the Contact Centre

How to Manage Holiday and Vacation in the Contact Centre

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

How to Fix The Most Common WFM Planning Mistakes

What is Agentic Experience Orchestration (AXO)?

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?