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Articles - Tim Milburn

Tim Milburn is a Planning Manager, and Gold Winner of Resource Planning Manager of the Year at the UK National Contact Centre Awards 2023

Connect with Tim on LinkedIn

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Is It Best to Schedule or Free-Style Agent Breaks?

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Call Volumes Up? Here’s What You Can Do About It

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7 Top Tips From an Award-Winning Resource Planning Manager

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Editor's Pick

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

Thumbnail Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Thumbnail Need to Reduce Absence in Your Contact Centre? Here’s How!

Need to Reduce Absence in Your Contact Centre? Here’s How!

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Latest Resources

Forrester TEI Study

Forrester TEI Study

White Paper: The Future of Customer Service in Insurance

White Paper: The Future of Customer Service in Insurance

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Upcoming Events

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HP | Poly Customer Welcome Centre Tour and Demo

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CX Tour – Jersey City

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80% of AI Projects Fail – Here’s How to Save Yours

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No More Talk – It’s Time for Action With The New CX

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Featured Articles

Thumbnail Management Speak – 40 Words and Phrases That Make Your Team Cringe

Management Speak – 40 Words and Phrases That Make Your Team Cringe

Thumbnail How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter – With Examples

Thumbnail Positive Scripting For Customer Service – With Examples

Positive Scripting For Customer Service – With Examples

Thumbnail “Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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