Tom Baker - Call Centre Helper

Connect with Tom on LinkedIn "> Tom Baker - Call Centre Helper

Tom Baker

Tom Baker specialises in integrating contact centre technology with Salesforce.

Connect with Tom on LinkedIn

Recent Articles Most Viewed Articles

How to Decide Who Should Record IVR Messages

How to Decide Who Should Record IVR Messages

A Quick Introduction to Typical IVR Solutions

A Quick Introduction to Typical IVR Solutions

Understanding How IVR Works

Understanding How IVR Works

A Quick Introduction to Interactive Voice Response (IVR)

A Quick Introduction to Interactive Voice Response (IVR)

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Zoom in on CX Podcast Series

eBook: The Missing Link in Contact Centre Performance

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?