Upland FileBound Named a Gold Medalist

A hand holding a gold medal to the sky


Upland Software has been recognized, for the third year in a row, as a gold medalist and leader in the 2023 Enterprise Content Management Data Quadrant report from SoftwareReviews for its document management and workflow automation product, FileBound.

The award is based on the combined knowledge of real users, and placement is based on overall satisfaction with product features, vendor experience, capabilities, and emotional sentiment.

“A big priority I hear from leaders is managing and leveraging growing volumes of information in a remote and dynamic workplace,” said Andrea Malick, Research Director of Applications – Data & Analytics at SoftwareReviews.

“Customer-focused solutions like FileBound treat information as integral to the flow of how people work—across departments and lifecycle stages from capture to collaboration through to retention and archive.

We can use technology like FileBound’s automated workflows and user dashboards to make user experience and compliance as easy as possible in the real world.”

In the report, FileBound received an 8.9/10 composite score, which represents the average of four different evaluation areas: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend.

Additionally, the report highlights that, among surveyed FileBound users, 99% report a plan to renew.

Other highlights within the report include:

  • 92% likeliness to recommend by FileBound users surveyed for the report;
  • High satisfaction scores for core software features: ECM document management, workflow process automation, access permissions management, file conversion, and search; and
  • 94% product experience rating among surveyed FileBound users.

Using surveys and data from the ECM Data Quadrant Report, SoftwareReviews also prepared the FileBound Buyer Experience Report.

The report highlights reviews by real customers, who analyzed the value they received with their use of the product and is intended to help others make an informed decision when choosing a new software product or technology partner.

“We are proud to be included for the third year in a row as a top leader in SoftwareReviews’ ECM Data Quadrant Report,” said Shawn Freligh, SVP and General Manager of Content Lifecycle Automation solutions at Upland Software.

“More businesses today are modernizing and automating digital processes for document management and workflow.

Upland continues to focus on its core technology strengths, while investing in AI development to expand existing capabilities, all with the aim of improving efficiency and transforming the way businesses get work done.”

This blog post has been re-published by kind permission of Upland Software – View the Original Article

For more information about Upland Software - visit the Upland Software Website

About Upland Software

Upland Software At Upland, we’re experts in contact centers. Our products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster. Need to supercharge your contact center? We’ve got you covered.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Upland Software

Published On: 13th Dec 2023
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