What is Throughput In WFM?


throughput on graph

191

What is Throughput In WFM?

Can anyone please inform me the meaning of Throughput in WFM?

Question asked by Deepak

Calls Per Hour

Not come across this term before but i am pretty certain that it is the Contact Volume per Hour/ Day.

e.g. 2500 Calls per Hour.

With thanks to Jonty

Published On: 12th Apr 2022 - Last modified: 14th Apr 2022
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