What is Throughput In WFM?

throughput on graph
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What is Throughput In WFM?

Can anyone please inform me the meaning of Throughput in WFM?

Question asked by Deepak

Calls Per Hour

Not come across this term before but i am pretty certain that it is the Contact Volume per Hour/ Day.

e.g. 2500 Calls per Hour.

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 14th Apr 2022
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