What is Throughput In WFM? Related Articles 50 Expert Tips to Improve Contact Centre WFM What Is Workforce Management (WFM)? 50 MORE Expert Tips to Improve Contact Centre WFM Forecasting Service Levels In Absence of WFM © Hepta - Adobe Stock - 216644382 427 Filed under - Forum, Workforce Management (WFM) What is Throughput In WFM? Can anyone please inform me the meaning of Throughput in WFM? Question asked by Deepak Calls Per Hour Not come across this term before but i am pretty certain that it is the Contact Volume per Hour/ Day. e.g. 2500 Calls per Hour. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 14th Apr 2022 Read more about - Forum, Workforce Management (WFM) Recommended Articles 50 Expert Tips to Improve Contact Centre WFM What Is Workforce Management (WFM)? 50 MORE Expert Tips to Improve Contact Centre WFM Forecasting Service Levels In Absence of WFM Related Reports Survey Report: Customer Support by the Numbers eBook: Six Steps to Find the Right WFM Vendor Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter