White Paper: The Game Plan for Omnichannel Customer Service


West: The game plan for omichannel customer service

This white paper provides insight and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).

White Paper written by: West

Click here to download the White Paper

Published On: 4th Mar 2019 - Last modified: 15th Apr 2019
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