White Paper: The Game Plan for Omnichannel Customer Service 106 Filed under - Archived Content This white paper provides insight and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service). White Paper written by: West Click here to download the White Paper Author: Rachael Trickey Published On: 4th Mar 2019 - Last modified: 14th Oct 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter