The Top 10 Call Centre Software
There is a lot of good call centre software out in the market. We are invited to a large number of product vendor briefings.
At a recent briefing I was asked to pull together a list of the companies that have most impressed me over the past year. So here is a link to our most recent Top 25 contact centre technology article.
The Top Contact Centre Technology
- Datasquirt – Product Name: CONTACT
- Allnone – Product Name: Business Express
- QSS – Product Name: iTMS
- Cention – Product Name: Cention Contact Centre
- InVision – Product Name: injixo WFM
- Avaya – Product Name: Avaya Aura Contact Center
- mplsystems – Product Name: intelligentContact (iContact)
- Sytel – Product Name: Softdial Contact Center (SCC)
- Salesforce – Product Name: Service Cloud
- Noble Systems – Product Name: The Noble Solution
Our Top Contact Centre Technology survey is conducted every 2 years, the most recent in 2011
Previous Top 10 Call Centre Technologies
Click on the link below for our most recent technology stories
Each of these guides is a living collaborative guide, authored and edited by a panel of leading industry experts.
For help selecting software and technology in you call centre why not try our directory. This shows the key companies operating in the call centre and contact centre industry in the UK.
We asked our panel of experts what they consider to be the ‘must haves’ for what to look for when buying…
What to look for when buying – headsets
What to look for when buying – a contact centre desktop application
What to look for when buying – customer self service
What to look for when buying – on-hold music and/or messaging
What to look for when buying – Unified Communications
What to look for when buying – a performance management tool
What to look for when buying e-learning technology
Cloud vs Hosted
Workforce management technology
So who would you have on your top ten? Please add your thoughts in the comments box below. (No advertising).Tweet
20 Sep 2011 - Filed under Technology , ACD, cloud computing, dialler, headsets, Invision Software, ivr, mplsystems, music on hold, speech analytics, Sytel, Top 10, Unified Communications, Voice over IP, workforce management
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