Now Open! Nominations for NICE’s 2024 PSAPs Awards

Person working in emergency call centre
Filed under - Contact Centre News,

NICE has announced that it has opened nominations for the 2024 PSAPs’ Finest Awards, an annual recognition program for emergency communications center (ECC) professionals.

Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

Chris Wooten, Executive Vice President, NICE, said, “When lives are on the line, Emergency Communications Centers answer the call and connect people who are experiencing emergencies to life-saving services.

It’s vital and stressful work that all too often goes unrecognized. NICE’s PSAPs’ Finest Awards pay tribute to the heroic actions of all first, first responders who execute flawlessly every day to make emergency communications work.”

Now entering its nineteenth year, NICE’s PSAPs’ Finest Awards program is open to all PSAPs, whether or not they are customers of NICE.

Nominations can be submitted through an online process via the PSAPs’ Finest website. An independent judging panel reviews and rates each nomination based on the individual’s or team’s contributions to their agencies and communities.

This year’s honorary judging panel includes:

  • D. Terry Hall, Director, York-Poquoson-Williamsburg-James City Emergency Communications (VA);
  • Jay Atwood, Executive Director, Benton County Emergency Services (Richland, WA);
  • Ron Dunn, Communications Manager, Riverside Police Department (Riverside, CA);
  • Christopher Raimann, Chief PST, Ocean County Sheriff’s Office (Toms River, NJ);
  • Shantelle Oliver, Support Services Manager, North Texas Emergency Communications Center (Carrollton, TX);
  • Scott Brown, Operations Manager, Hamilton County Communications Center (Cincinnati, Ohio);
  • Kalie Anderson, Acting Director, Emergency Communications & Operations Management Branch (ECOMB), Edmonton Police Service (Edmonton, Alberta, Canada); and
  • Jennifer Swisher, Director, Berkeley County Emergency Communications (Martinsburg, WV).

To submit a nomination for any of the PSAPs’ Finest Awards categories or to read about previous winners, please visit the PSAPs’ Finest website. Nominations can be submitted online through June 1, 2024.

This blog post has been re-published by kind permission of NICE – View the Original Article

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

Find out more about NICE

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 25th Jan 2024
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