Customer-Focused Contact Centre Conference

This 4th Annual Customer-Focused Contact Centres Conference Also Features:

• 20 Cross-Sector, Brand-Side Contact Centre Directors Speaking!
• Brand New Speaker Line-Up! Including Jaguar Land Rover, The Very Group & Air France-KLM
• Cutting-Edge Practice For 4 Years & Counting!
• 18 Varied Contact Hubs Across 8 Sectors
• Capture The Momentum Of 2021! Learn and inspire
• 3 Interactive Q&A Panels: A) VOC & Keeping Pace With Changing Expectations & Behaviours B) Internal Cultures & Colleague Experience C) Contact Centre Evolution
• Peer Sharing: Networking Opportunities & Q&As Throughout The Day

23 Cross-Sector Leaders From Contact Centres & CX Hubs Delve Into The Strategies, Insights & Innovations They Have Drawn Upon To Keep Apace With Digital Change, Cultivate Thriving Work Cultures & Excellent Customer Care & Drive Their Operations Forward In A More Remote World