Contact Centre & CX Expo 2026

Date: 18th – 19th November 2026

Location: ExCeL London

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Contact Centre & Customer Experience Expo returns to Excel, London on 18-19 November, and it’s free to attend!

If you work in customer contact, here’s one for the diary. Contact Centre & Customer Experience Expo is back at Excel, London on 18-19 November. Over 3,500 contact centre and CX professionals will spend two days there swapping ideas, seeing new technology in action and finding out what’s working for the best in the business. Best of all, it costs nothing to attend.

Across seven stages, 110+ speakers from leading brands and organisations will share what’s really working in customer contact, including:

• Shamas Aziz, Head of Customer Experience at Gymshark, with a keynote on why the future of CX is “boring” and the basics still matter in the age of AI
• Claire Walsh and Simone Woodrow from HMRC, giving a candid look at one of the biggest customer service transformations in the country
• Char Gude from NatWest, on the bank’s award-winning partnership supporting customers in vulnerable circumstances
• Tom Boyle from the NHS, on designing customer experiences that work for everyone
• Joe Richardson (Octopus Energy), Kirk Bradley (Bupa) and Charlotte Edwards (TalkTalk), on the future of the contact centre, innovation, and making customer operations simpler and smarter

Whether you run a contact centre, lead customer experience or work anywhere in customer contact, the agenda has you covered. Contact centre professionals can dig into workforce management, quality, operations and the latest technology.

CX leaders will find sessions on customer journeys, data and insight, and getting the balance right between AI and the human touch.

Topics such as leadership, people and culture, and supporting vulnerable customers run right through the programme. Whatever your role or the size of your operation, you’ll leave with practical ideas you can put to work straight away.

There’s much more to the show than the talks. The exhibition floor brings together 120 suppliers, from leading names like Genesys, NICE, AWS and 8×8 to the latest newcomers in the Start-Up Zone.

That makes it the perfect place to see live demos and compare solutions side by side. If you’re short on time, the free CONNECT programme lines up one-to-one meetings with the suppliers that match what you’re looking for.

You can also sharpen your skills in practical training workshops, take a breather or catch up on emails in the Flexible Working Zone, and meet peers in the networking and VIP lounges.

When day one wraps up, the after-party is the place to keep the conversations going. The doors are open 09:30-16:30 on Wednesday 18 November and 09:30-16:00 on Thursday 19 November. Entry is completely free.

Register Now

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