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Performance Improvement Plan – PIP

Mountain climbing route to peak improvement concept

Published On: 12th Apr 2022 17:20 - Modified: 22nd Jul 2026

Performance Improvement Plan – PIP

Does anyone have a good Performance Improvement Plan that they can share?

Question asked by Simon

What We Do Have

What we do have in terms of improving advisor performance, is the following checklist: How to Improve Agent Performance in the Call Centre – With a Checklist

There is also this article on the topic of improvement strategies: 5 Contact Centre Improvement Strategies

For me, the key is to find unique opportunities for where you can improve as your own organisation and to build your own plan from the ground up. So examining other performance plans may not be the best move.

I hope this helps!

With thanks to charlie.mitchell

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Performance Improvement Plan – PIP

Performance Improvement Plan – PIP

What We Do Have

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