
RDOT refers to the amount of overtime an employee works on a day that was originally scheduled to be a “rest day” or a day off.
This term is often used within BPOs.
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Robyn Coppell
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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