The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 5th Aug 2022 07:05
DX or digital transformation is a methodology that many companies are using to move customers away from contacting the company by phone and to use instead the digital channels of website, self-service, email and live chat.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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Read more by Robyn CoppellReviewed by: Rachael Trickey
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