NICE Announces the Launch of CXone Mpower Orchestrator

NICE has announced the launch of CXone Mpower Orchestrator, a solution that provides end-to-end automation for customer service by integrating virtual agents, live agents, and back-office workflows into a single AI platform.

Unveiled at Enterprise Connect, the platform uses AI-driven insights to analyse, predict, and optimize processes, improving operational efficiency across service touchpoints.

Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, said, “Announcing NICE CXone Mpower Orchestrator at Enterprise Connect gives attendees the opportunity to see the solution live on the show floor.”

CXone Mpower Orchestrator offers seamless workflow orchestration, real-time visibility and predictive optimization, and empowers non-technical users with no-code tools for workflow improvements.

Barry Cooper, President, CX Division, NICE, said, “CXone Mpower Orchestrator changes the game – eliminating silos, unifying operations, and giving businesses a single, intelligent view of every customer service workflow. Leveraging functional AI and a conversational interface, CXone Mpower Orchestrator enables leaders to proactively identify automation opportunities, optimize processes, and drive efficiency like never before.“

Author: Hannah Swankie

Reviewed by: Jo Robinson