Netcall and Box Partner to Make Information More Accessible

Netcall has announced a collaboration with Box to help organisations integrate enterprise content into AI-powered digital services, with a focus on automation, accessibility and information management.

The partnership, delivered through Netcall’s digital services business Jadu, will introduce an integration suite connecting Jadu’s platform with content stored and managed in Box.

The integration will allow organisations to develop self-service portals, digital applications and automated service requests using existing enterprise information, without needing to move or duplicate content between systems.

By combining Box’s Intelligent Content Management capabilities with Jadu’s digital services platform and AI-powered search tools, the companies aim to make information more accessible while maintaining existing security, compliance and governance controls.

James Ormondroyd, CEO of Netcall, explained:

“Organisations need to put trusted content to work in digital services and AI with security at the core of how that content is managed. This integration brings Jadu and Box together to do exactly that. Customers can rapidly build and deploy services that connect people, processes and content without the complexity of moving or duplicating information.”

The integration is intended to support a range of applications, including citizen services, student engagement, employee onboarding, records management and case management.

It will also allow organisations to connect structured workflows and automation tools with enterprise content, helping employees and customers access relevant information through digital services.

The collaboration reflects the growing importance of reliable organisational data in AI applications, particularly where automated services depend on accurate information and established governance processes.

Jamie Young Perlman, Vice President, Global GTM Partnerships at Box, commented:

“Bringing trusted enterprise content into AI-powered workflows helps organisations turn their knowledge into action. This collaboration with Netcall connects content managed in Box with Jadu’s digital services platform, helping customers automate processes and make information easier to access while maintaining security and governance.”

The integration will use Jadu’s no-code digital services capabilities alongside Box’s content management platform, allowing organisations to develop automated workflows without changing how their underlying information is stored.

Netcall also sees the collaboration as an opportunity to extend the reach of its digital services offering into additional international markets.

The companies have not announced a specific customer rollout timetable or financial details for the collaboration.

Author: Alice Cuerden

Reviewed by: Megan Jones