Archived Content

White Paper: Driving Service Excellence and Increased Revenue

Published On: 20th Apr 2015 16:41 - Modified: 3rd Jan 2020

This White Paper looks at how British Gas uses speech analytics to analyse and search 100% of recorded calls to drive service excellence and increased revenue across multiple centres and thousands of agents.

White Paper: written by CallMiner

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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