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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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Contact Centre Gamification – All You Need to Know

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How to Successfully Introduce Gig Customer Service

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How to use Erlang C to Effectively Plan Staffing

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The Benefits of Conversation and Speech Analytics

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The New CX Expectations of Millennials

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What’s the Problem With ChatGPT in Contact Centres?

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10 Important Attributes of a Great Leader

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Using Data to Drive Your Wellbeing Strategy

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7 Simple but Effective Sales Training Games

Contact us and call center customer service concept, Icon mobile phone, email envelope, telephone and e-mail address

Multichannel Call Centre Basics

Call centre agents sat at desks

What Comes First, CCaaS or WEM?

A rocket flying out of laptop screen on black background

Setting Up for Success With Digital Self-Service Initiatives

Gamification concept, gaming technology in business and learning

CRM Gamification: Everything You Need to Know 

Quality concept with stamp in office

What Is Quality Assurance and Why Does It Matter?

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FCA Consumer Duty Summary

Phone surrounded by contact channels

“Channelling” the Best Channel Strategy

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Stalling Stagnation With Smart Solutions

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How Can Housing Associations Deliver?

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The Myths of Artificial Intelligence

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What Agents Experience in a Work Environment

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Does Your Call Recorder Prime or Prevent Analytics?

Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX

Top CX Stats to Know in 2023

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A New Path for IT Professionals

Magnifying glass and hourglass. Search for time and resources.

How to Reduce AHT and Improve CX