The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: NHS Foundation Trust Achieve 12% Call…
Case Study: DSC Enhances Service Operations With Odigo
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With…
Case Study: Wyze Saves $1.2M Annually on BPO Costs With…
On Demand Webinar – Sharpen Processes for Better…
Case Study: South Lakes Housing Achieved 96% Call…
Case Study: Refuge Saves 75 Hours Per Week in…
Case Study: Radisson Hotel Group Reduces AHT by 17% With…
Case Study: Sydney Film Festival Saves 81% on Costs With…
Case Study: Poshmark Increases Productivity by 15% With…
Case Study: ForHousing Enhances Tenant Experience With…
Case Study: Mersey Care NHS Foundation Trust Increases…
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
Three Decades of Recognising Excellence in UK Contact…
Case Study: Lulu and Georgia Decrease FRT by 22% With…
Case Study: ORA Saves 30% of Work Time With Zoom
On Demand Webinar – How to Bridge The Digital Divide
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Case Study: Ipsy Reaches 97% Agent Adherence With…
Case Study: MSC Cruises Transforms CX With injixo
Case Study: Iress Reduces Operational Costs With Zoom
Case Study: Realtor.com Drives More Productive…
Case Study: Fanatics Reduces AHT by 13% With Genesys
Case Study: Classpass Increases Adherence by 12% With…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
Content Guru Recognised for 12th Consecutive Year
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success