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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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IP Integration Named Enterprise Growth Partner of the Year

IP Integration Named Enterprise Growth Partner of the Year

Gartner Report Recommends Phoneprinting to Guard Against Fraud

Gartner Report Recommends Phoneprinting to Guard Against…

The Fraudster Is Calling… Why Aren’t Consumers Picking up on It?

The Fraudster Is Calling… Why Aren’t Consumers Picking…

Your Call Centre Forecast is Probably Missing this Critical Factor

Your Call Centre Forecast is Probably Missing this…

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Top Stories

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?